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Winner: 2020 Parade of Homes
Winner: 2020 Parade of Homes
CraftMaster Homes is delighted to announce that our new Forest model in Rutland Grove won big at the 2020 Richmond Parade of Homes! The new model, which opened in August, won awards for Best Bat...

I just wanted to take a moment to review my experience with Craftmaster. I waited some time to do this as I wanted time to live in my new construction and see how issues were handled. It has now been nearly 2 years and I have repeatedly had my expectations exceeded. The entire staff is courteous, and truly act like they care. When I have encountered issues they were taken care of promptly and properly. I recently made a request, and my business with them is completely finished and Tina in customer service was so very helpful and went above and beyond to get me what I needed in the unreasonably short period of time that I wanted it in. On top of that, I really have had only about 10% or less of the issues I hear horror stories about from new construction, but the way they were handled kept me from stressing over it. I rarely write online reviews, but I have repeatedly been impressed with the service, both prior and post-purchase.