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January 13, 2020
Communication is Key at CraftMaster Homes
Communication is Key at CraftMaster Homes

We love hearing from homeowners that our team excels at communication.

"All in all, the process of building a home with CraftMaster was smooth as butter. Everyone involved was a total pro. They made the process seem very easy and stress-free. We are very happy with our new home and would recommend to anyone looking for a great house and a smooth process. We felt like they gave good advice and were operating like a well-oiled machine." - Jarvis family

As anyone knows, the key to any good relationship is to communicate. We begin our communication process at the very beginning of our relationship with our customers. From the moment a prospective homebuyer enters one of our model homes and speaks to our sales agent, we try to learn as much about their home search - wants, needs, and must-haves - that we can. Whether someone is looking for a chef’s kitchen, high-tech media room, or an outdoor living area, we enjoy helping our homeowners design their dream homes.

In addition to communicating effectively, we pride ourselves on being transparent with our homeowners about available options and costs. We aim to answer all questions and to make the requested changes as simple as possible. In addition to offering a weekly information call with our General Manager, Tim Parent, our homeowners are encouraged to reach out to our agents and project superintendents with any questions during the construction phase.

It is our goal to provide our homeowners with top-notch customer service and a comfortable building experience. Hear from more of our homeowners here.


CraftMaster Homes is one of Richmond’s leading homebuilders, voted Builder of the Year five times in a row. We build new homes in Chesterfield, Midlothian, Mechanicsville and Hanover. Contact us today to get your design started.