April 28, 2021
CRAFTMASTER HOMES RECOGNIZED AS A CUSTOMER SERVICE LEADER
CRAFTMASTER HOMES RECOGNIZED AS A CUSTOMER SERVICE LEADER

We are delighted to announce that CraftMaster Homes has received a 2021 Guildmaster with Highest Distinction Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry.

Out of nearly 2,000 eligible applicants, CraftMaster Homes is one of 400+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.  

Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction surveying company has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada. In determining which businesses received the 2021 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend and the percentage of customers who responded.

CraftMaster Homes achieved a recommendation rate of 100% from customers surveyed by GuildQuality.  

“Since we started 20 years ago, one of our core values has been to provide excellent customer service to each of our homeowners” said Jeff Tunstall, President of CraftMaster Homes. “The pandemic has had a substantial impact on all of us over the past year, and I am incredibly proud of the way our team has stepped up to continue to provide superb support to our homeowners.”

 For more on the 2021 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.

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About CraftMaster Homes: 

Voted Builder of the Year five times, locally-owned CraftMaster Homes is one of Richmond's top homebuilders. Lead by homebuilding veteran Jeff Tunstall, the company offers beautiful, quality-built homes customized to fit a homeowner’s personality and lifestyle. CraftMaster builds in new home communities in Central Virginia that offer residents an abundance of resort-style amenities from pools to golf courses, playgrounds, and more! Find out how we build more into every home. www.CraftMasterHomes.com

 

About GuildQuality:  

Over 2,000 residential construction professionals rely on GuildQuality’s customer satisfaction surveying and reporting software to help them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. For more information about GuildQuality, visit www.guildquality.com.